Refund policy

Every article purchased in the AMEROLIS Online Store can be returned. Return costs may vary depending on the destination.

Please note that Amerolis cannot refund taxes and duties for returns coming from Canada and Puerto Rico. Customers can request the refund for taxes and duties through their local tax office by providing a copy of the import and export declarations. For returns from Canada, customers must submit claims for returned shipments to CBSA using form B2G.

You can return your item within 30 days. Items purchased from November 18th can be returned up until January 6th.
Items must be returned new, unused, and with all labels and garment tags still attached.
Returns that are damaged, stained, washed or altered will not be accepted and will be sent back to the customer.

Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Items should be returned in their original packaging to ensure they are adequately protected in transit.

All products must be tried on a safe and clean surface until you are certain you are keeping them. Products should be returned unmarked and in their original, undamaged  box/packaging as this is considered part of the product. Prodcuts that are returned without a box/packaging, in a damaged box/products or marked will not be accepted.

Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Stockings, socks and tights may be only be returned if the package has not been opened.

Being made-to-order, we can not accept returns of personalized items.

Returns that do not comply with these regulations will not be accepted.